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Thursday, July 2
Good morning.
CSAT 74%
across
256
responses in the last 30 days —
1 negative alert
today.
CSAT
74
%
+1 pts vs prior
Responses
256
8.5/day · 41% response rate
Response distribution
Positive
189
74%
Neutral
36
14%
Negative
31
12%
Needs attention
1
alert today
8
this week
Sliding · best to act on
CP
Coastal Pediatrics
Client
7 negative · 21 rated
57%
▼ -3 pts
GS
Greenfield Schools Trust
Client
4 negative · 17 rated
59%
▼ -14 pts
CSAT trend
CSAT %
Volume
Technicians
View all →
Top
MC
Maria Chen
14
93%
JW
Jonas Weber
23
83%
MH
Marcus Hale
20
80%
EN
Ellie Novak
24
79%
Needs coaching
AR
Recent responses
View all →
Stonefield Accountants
T-47608
·
Ellie Novak
4 / 5
Honestly the smoothest IT experience we've had in years.
7 hr ago
Quill & Press Media
T-48226
·
Devon Park
Good
Patient with our non-technical staff. Big difference.
7 hr ago
Ironwood Construction
T-46729
·
BA
Brightside Architecture
Client
3 negative · 17 rated
59%
▼ -12 pts
SO
Summit Orthopedics
Client
3 negative · 19 rated
74%
▼ -15 pts
Negative comments to follow up
Northpoint Dental Group
· Dr. R. Yamada
“Not the experience we expect from your tier of service.”
Hannah Bloom
·
T-47455
·
10 hr ago
Brightside Architecture
· T. Albert
“Took three days to even get someone looking at it. Not great.”
Marcus Hale
·
T-51034
·
4 days ago
Coastal Pediatrics
· F. Holloway
“Not the experience we expect from your tier of service.”
Tom Riley
·
T-48699
·
5 days ago
Aisha Rahman
21
62%
YT
Yuki Tanaka
11
64%
DP
Devon Park
26
69%
Clients
View all →
Top
AM
Atlas Manufacturing Co.
▲
14
93%
TC
Tide & Co. Boutique
▼
12
92%
CV
Cedar & Vine Hospitality
▲
17
88%
IC
Ironwood Construction
▼
17
88%
At risk
CP
Coastal Pediatrics
▼
21
57%
GS
Greenfield Schools Trust
▼
17
59%
BA
Brightside Architecture
▼
17
59%
Contacts
View all →
Happiest
BS
B. Stewart
Quill & Press Media
3
100%
DR
Dr. R. Yamada
Greenfield Schools Trust
3
100%
JH
J. Holm
Riverbend Legal LLP
3
100%
AB
A. Borges
Harborline Logistics
3
100%
Unhappiest
FH
F. Holloway
Greenfield Schools Trust
1
0%
BS
B. Stewart
Pinnacle Insurance
1
0%
AB
A. Borges
Coastal Pediatrics
1
0%
Sam Okafor
OK
— no comment left —
7 hr ago
Riverbend Legal LLP
T-48543
·
Jonas Weber
Good
Pre-staged everything — zero downtime on the floor.
8 hr ago
Northpoint Dental Group
T-47455
·
Hannah Bloom
Bad
Not the experience we expect from your tier of service.
10 hr ago
Brightside Architecture
T-47851
·
Jonas Weber
OK
Worked, but the explanation went over my head.
10 hr ago
Stonefield Accountants
T-48850
·
Priya Singh
OK
Resolved, though I had to chase for an update.
11 hr ago