InsideLoop.
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Built for Autotask MSPs

Ticket surveys, built the wayMSPs actually need them.

Capture client feedback with one-click ticket surveys, while giving technicians a simple way to flag risks and opportunities from the same ticket.

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Built by an MSP, for MSPs — Elliot Tabush, founder
✦Free when you sign up

Still running old, outdated ticket emails?
We’ll modernize them for you.

Plenty of MSPs are still sending the plain-text template Autotask shipped with years ago. Sign up and our team rebuilds yours into clean, modern, on-brand emails — with the one-click survey built right in. No charge, no catch.

Works with
Why InsideLoop

The right tool for the job.

MSPs only
Built for MSPs — only.
Because it was built by someone who’s done the job, it’s built exactly around what MSPs need, not stretched to fit every industry.
One simple price.
$189/month, any size, unlimited techs, unlimited surveys, every feature.
Feedback shouldn’t be one-way.
Clients already submit one-click ratings. Now, technicians who are on the front lines also submit one-click risks and opportunities.
Simply designed.
It’s the information you need in a clean, simple and modern dashboard.
See comparison →
How it works

From signup to action — done for you.

1
Sign up.
Month-to-month.
2
Create your survey.
We rebuild your email templates or embed into your own.
3
Connect your PSA.
Syncs contacts & techs. Adds tech insights into your tickets.
4
Customers respond.
One click, right in the email.
5
Optional
Techs flag risks.
Opportunities & concerns, surfaced automatically.
6
You act on it.
Dashboards, alerts, auto-tickets.
See the full walkthrough, with screenshots→
Features

Everything you need, nothing you don’t.

One-click surveys
Three rating buttons embedded in your resolution email. No portal, no login, no 12-question survey.
In-ticket insight panel
A small InsideLoop panel inside every Autotask ticket. Techs flag what they notice in seconds, without leaving their queue.
Done-for-you email design
We rebuild your Autotask notification emails — close, opened, on-hold — into clean, on-brand templates with the survey embedded. No charge.
See all 12 features→
Pricing

One plan. All features included.

One flat price
$189/month
Flat rate. Unlimited technicians, unlimited surveys, unlimited insights.
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Month-to-month, no contract.

Everything included.

One-click surveys
PSA integration
PSA writeback
Real-time alerts
Reports
Live dashboards
Google reviews
Insightful data
Microsoft Teams alerts
SAML / Entra SSO
SOC2 + audit log
Get started

See what your customers
actually think.

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Month-to-month · no contract